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Knowledge base
Explore How-To's and learn best practices from our knowledge base.
Businesses
About Us
3
What is Feefo?
How does Feefo work?
Trusted Service Awards
Getting Started
9
What is the Hub?
Essential Implementation
Enhanced Implementation
New Login Experience
Dashboard
See all 9 articles
Accounts and Users
5
Business Details
Users & Permissions
Resetting your password
Using the Global Filter
Finding your Merchant Identifier
Feedback
4
Feedback
AI Replies
Content Moderation
Moderation & Compliance
Sales
27
How to send data to Feefo
Sales File
Sales File Field Summary
Handling data upload errors
Sales and Product tags
See all 27 articles
Campaigns
14
Campaigns Overview
Campaign Preferences
Feedback Request Manager
Feedback Preferences
Feedback Request Email
See all 14 articles
Reports
11
Reports Overview
Feedback Breakdown
Response performance
Download Feedback
Product performance
See all 11 articles
Review Widgets
14
Widget Gallery
Widget Settings
Widget Accessibility
Optimised widgets and customised integrations
On-Page Reviews
See all 14 articles
Syndication
1
Syndication Overview and Rules
Advertise
2
Social Network
Social Sharing Options
Surveys
2
Surveys Overview
Surveys email collector
Products
6
Connect Product Data to Feefo
Product Catalogue
Google Shopping Feed
How do I supply strong ID data for my Google Shopping Ads product ratings?
Product Catalogue Field Summary
See all 6 articles
Other Widget Integrations
2
Email Signature Integration
Swapping eCommerce platform
Places
1
Location Feedback
General
2
Global Feedback Preferences
Insight Labels and Predictive Response
Review Page
3
Brand Profile
Feefo Merchant Page
Client Page Enhancements - Coming Soon
Connectivity
2
API integration
Finding your API key
SEO
10
Improve the Ranking of Your Feefo Page
Seller Ratings
Product Ratings in Google Shopping Ads
Displaying Google Stars
Integration and Google Organic Stars
See all 10 articles
Sustainability
1
Sustainability
Sentiment
2
Dynamic Topic Display
Customer Sentiment Insight
Sampling
1
Review Booster
Shopify
4
Shopify
Shopify - Changing Merchant ID
Adding Feefo reviews to Shopify 2.0 theme
Adding Feefo reviews to your vintage (1.0) theme
Questions and Answers
4
Questions and Answers Widget
Questions and Answers Dashboard
Add Respond to Question Role
Questions and Answers Implementation
Google My Business
1
Google My Business
Analytics
6
Overview
General Feefo Analytics Functionality
Product
Feedback
Download Feedback
See all 6 articles
Additional Analytics
3
NPS
Q&A
Syndication
Klaviyo
2
Displaying Review Content in Klaviyo Emails
Integrating Feefo Review Data with Klaviyo Segments via Zapier
Magento
4
Plug-in Integration Guide
Adding a Magento Data Source via cURL for Feefo
Testing Magento Sale API Feed Using Postman
Manual Integration Guide
SSO
2
Microsoft Entra ID Implementation
Google Workspace Implementation
Partners
Why Feefo
3
Who are Feefo?
Why Trust Feefo?
Why Partner with us?
Become a partner
2
How to Become a Feefo Partner
How to Refer a Client to Feefo's Reviews Platform
Logo Library
2
How to Download the Feefo Logo for Partners
Logo Guidelines
Reviewers
FAQs
9
Who are Feefo? Why have I received this email?
I don’t want to be contacted for reviews. Can I opt out?
I didn’t opt in, is this in line with current data protection laws?
I can’t see where to sign up. How do I leave a review?
Why haven’t I been asked to leave a review?
See all 9 articles
Leaving a review
8
Leaving a review
I didn’t opt in, why have I been asked to leave a review?
Why did I receive a review request at an antisocial time of day?
How quickly will I get my review request?
How quickly will I get my review request?
See all 8 articles
Moderation
4
Does Feefo remove negative reviews?
Does Feefo allow businesses to filter out negative reviews?
Will my feedback be published?
Why has my review been removed/edited?
For Developers
API Guides
15
Feefo APIs Overview
API Versions
Reviews API Summary
Reviews API Summary Detail
Reviews API Summary Response
See all 15 articles
WebHooks
1
Webhooks Overview
Zapier
1
Using Zapier to integrate Feefo with other apps