Businesses

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About Us 3

• What is Feefo?
• How does Feefo work?
• Trusted Service Awards

Getting Started 9

• What is the Hub?
• Essential Implementation
• Enhanced Implementation
• New Login Experience
• Dashboard

See all 9 articles

Accounts and Users 5

• Business Details
• Users & Permissions
• Resetting your password
• Using the Global Filter
• Finding your Merchant Identifier

Feedback 4

• Feedback
• AI Replies
• Content Moderation
• Moderation & Compliance

Sales 27

• How to send data to Feefo
• Sales File
• Sales File Field Summary
• Handling data upload errors
• Sales and Product tags

See all 27 articles

Campaigns 14

• Campaigns Overview
• Campaign Preferences
• Feedback Request Manager
• Feedback Preferences
• Feedback Request Email

See all 14 articles

Reports 11

• Reports Overview
• Feedback Breakdown
• Response performance
• Download Feedback
• Product performance

See all 11 articles

Review Widgets 14

• Widget Gallery
• Widget Settings
• Widget Accessibility
• Optimised widgets and customised integrations
• On-Page Reviews

See all 14 articles

Syndication 1

• Syndication Overview and Rules

Advertise 2

• Social Network
• Social Sharing Options

Surveys 2

• Surveys Overview
• Surveys email collector

Products 6

• Connect Product Data to Feefo
• Product Catalogue
• Google Shopping Feed
• How do I supply strong ID data for my Google Shopping Ads product ratings?
• Product Catalogue Field Summary

See all 6 articles

Other Widget Integrations 2

• Email Signature Integration
• Swapping eCommerce platform

Places 1

• Location Feedback

General 2

• Global Feedback Preferences
• Insight Labels and Predictive Response

Review Page 3

• Brand Profile
• Feefo Merchant Page
• Client Page Enhancements - Coming Soon

Connectivity 2

• API integration
• Finding your API key

SEO 10

• Improve the Ranking of Your Feefo Page
• Seller Ratings
• Product Ratings in Google Shopping Ads
• Displaying Google Stars
• Integration and Google Organic Stars

See all 10 articles

Sustainability 1

• Sustainability

Sentiment 2

• Dynamic Topic Display
• Customer Sentiment Insight

Sampling 1

• Review Booster

Shopify 4

• Shopify
• Shopify - Changing Merchant ID
• Adding Feefo reviews to Shopify 2.0 theme
• Adding Feefo reviews to your vintage (1.0) theme

Questions and Answers 4

• Questions and Answers Widget
• Questions and Answers Dashboard
• Add Respond to Question Role
• Questions and Answers Implementation

Google My Business 1

• Google My Business

Analytics 6

• Overview
• General Feefo Analytics Functionality
• Product
• Feedback
• Download Feedback

See all 6 articles

Additional Analytics 3

• NPS
• Q&A
• Syndication

Klaviyo 2

• Displaying Review Content in Klaviyo Emails
• Integrating Feefo Review Data with Klaviyo Segments via Zapier

Magento 3

• Plug-in Integration Guide
• Testing Magento Sale API Feed Using Postman
• Manual Integration Guide

SSO 2

• Microsoft Entra ID Implementation
• Google Workspace Implementation

Partners

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Why Feefo 3

• Who are Feefo?
• Why Trust Feefo?
• Why Partner with us?

Become a partner 2

• How to Become a Feefo Partner
• How to Refer a Client to Feefo's Reviews Platform

Logo Library 2

• How to Download the Feefo Logo for Partners
• Logo Guidelines

Reviewers

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FAQs 9

• Who are Feefo? Why have I received this email?
• I don’t want to be contacted for reviews. Can I opt out?
• I didn’t opt in, is this in line with current data protection laws?
• I can’t see where to sign up. How do I leave a review?
• Why haven’t I been asked to leave a review?

See all 9 articles

Leaving a review 8

• Leaving a review
• I didn’t opt in, why have I been asked to leave a review?
• Why did I receive a review request at an antisocial time of day?
• How quickly will I get my review request?
• How quickly will I get my review request?

See all 8 articles

Moderation 4

• Does Feefo remove negative reviews?
• Does Feefo allow businesses to filter out negative reviews?
• Will my feedback be published?
• Why has my review been removed/edited?

For Developers

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API Guides 15

• Feefo APIs Overview
• API Versions
• Reviews API Summary
• Reviews API Summary Detail
• Reviews API Summary Response

See all 15 articles

WebHooks 1

• Webhooks Overview

Zapier 1

• Using Zapier to integrate Feefo with other apps