TABLE OF CONTENTS

Introduction


Feefo offers robust social sharing options to help businesses maximise their online presence. In this knowledge base article, we will explore how you can effectively use Feefo's social sharing features on popular platforms like Facebook and Instagram.

Connect Account


In order to share your posts across your social accounts, you must first connect to your Meta Business Account. To learn how to achieve this go to Social Network.



Share on Social


Once your accounts are connected, you can effortlessly share your reviews with your social media audience.




Follow these steps to share reviews directly from the Feedback window:


  1. In the Feedback window, you'll find the 'Share Review' button at the top of each review. Click on it to start the sharing process.
  2. Select the review you wish to share, the image to use (if multiple provided), and write a compelling caption to accompany the review. Before sharing, take a moment to preview your post and ensure it looks exactly how you want it to appear on your social media accounts.



  3. Choose which social media accounts to share the post on, Facebook, Instagram or both. You will see a notification 'Share post on these social accounts (2/2) when both selected.



  4.  Once you've made your selection, click 'Post Now' to share your review with your audience.
  5. Login to your social accounts and check your post.

Best Practices


Remember, when sharing on social...

  • Regularly share to keep your content fresh and engaging.
  • Respond promptly to customer comments on social media to foster a positive online community.
  • Encourage customers to leave reviews and share their experiences, creating a continuous feedback loop.
  • By effectively leveraging Feefo's social sharing options on Facebook and Instagram, businesses can enhance their online reputation, build customer trust, and drive engagement in the ever-evolving digital landscape.

Conclusion


Connecting Feefo to your social media accounts is a quick and straightforward process. By following the step-by-step instructions provided in the Feefo Hub, you can easily integrate Feefo with Facebook and Instagram. Sharing your customer reviews on social media is an effective way to engage with your audience and build trust in your brand. Utilise this feature to showcase your reviews and enhance your online presence, ultimately leading to increased customer loyalty and brand recognition.