There’s a wealth of reports within the Hub, each have a slightly different purpose.

Reports Overview
TABLE OF CONTENTS Introduction Reporting Tools Sales tags Global filters Filtering by date Actions The dashboard Feefo Reports   Feedback Bre...
Thu, 23 Nov, 2023 at 4:41 PM
Feedback Breakdown
This report offers a simple breakdown of your feedback, including your current rating, total number of reviews, and how many reviews have 1, 2, 3, 4 or 5 st...
Thu, 16 Nov, 2023 at 11:25 AM
Response performance
Here you can keep track of your feedback requests and your response rates. This report shows how many feedback requests are being sent, how much feedback yo...
Thu, 16 Nov, 2023 at 11:26 AM
Download Feedback
This report allows you to download any data you want from your feedback so you can create your own custom reports displaying the exact information that you ...
Thu, 16 Nov, 2023 at 11:26 AM
Product performance
This report keeps track of your best and worst performing products, according to your feedback. See how your entire product range is performing at the top o...
Thu, 16 Nov, 2023 at 11:28 AM
Feedback Summary
From here, you can see how many reviews are being submitted, as well as the star ratings.  
Thu, 16 Nov, 2023 at 11:30 AM
Feedback Volumes
This report shows the amount of feedback you’ve received over time, so you can get visibility of any seasonal peaks and troughs. You can compare this with y...
Thu, 16 Nov, 2023 at 11:30 AM
Pending Feedback Requests
Here you can keep an eye on all the scheduled SMS and email feedback requests and reminders.  This should be the first report to check when you want to be ...
Thu, 16 Nov, 2023 at 11:31 AM
Response Time Trends
Using past data, this report can give you an indication of the busiest and quietest times of day for your feedback.  Using this information, you can make s...
Thu, 16 Nov, 2023 at 11:33 AM
Alerts and Notifications
TABLE OF CONTENTS Introduction Email Notifications for Individual Star Ratings   Sales Upload Notifications   Daily Report Scheduled Reports Via the...
Sun, 5 Nov, 2023 at 7:59 AM