Here you can keep track of your feedback requests and your response rates. This report shows how many feedback requests are being sent, how much feedback you’re receiving, and your response rate as a percentage.
Select either ‘Email’ or ‘SMS’ from the ‘Channel’ drop down menu at the top of the page if you send your feedback requests by text message as well as email.
By selecting ‘Feedback Type’, you can choose to view either product or service reviews tokeep an eye on your response rates for each.
If you need to improve your response rate, this report is where you can identify exactly which points in the journey need fine tuning.
You can get all this information at a glance by looking at the ‘Email traffic’ graph at the bottom of the page.