To access this area of the Hub, login and head to ‘Settings’ > ‘Brand profile’.

The Brand Profile section of the Feefo Hub allows you to add your branding and company images to the public facing elements of your Feefo account, viewable on your feedback requests and Feefo merchant page. You can also add a business description which should summarise your business for any potential customers, just like an 'About Us' section on your website. Social media profiles can also be linked up to your Feefo reviews page which allow click-through icons to appear.

For more information, please watch our video guide below:

Enter your business name and descriptions 

Your merchant display name should be the name of your brand, as it will appear on your merchant page and your feedback request emails. The short description, which is optional, will only appear on your reviews page at the top directly underneath your display name. It should sum up your company in one line, as you’re limited to 128 characters. 

The merchant description gives you more space to talk about your business and appears in an ‘About’ box at the bottom on your reviews page. Here, you are limited to 550 characters. 

Upload your logo 

Your merchant logo image will appear on your reviews page, feedback request emails and the feedback form. The recommended size is 200 x 132px and the file format should be JPG/JPEG.

Upload merchant page header image 

The merchant header image appears at the top of your merchant page as a banner and as a background to the ‘About’ box at the bottom on the page. This image will be darkened and blurred by default. The recommended size is 1024 x 475px and the file format should be JPG/JPEG.  

Add merchant brand photos 

You can add up to three images to your merchant page to further personalise it and show off your products and services. These images are optional and will appear in the ‘About’ box at the bottom of the page. They must be 392 x 220px to display correctly, and the file format should be JPG/JPEG.

Email header image 

This header image will appear on feedback request images behind your logo. Much like the merchant page header image, this will be darkened and blurred once uploaded. The image must be 600 x 300px and the file format should be JPG/JPEG. 

Social media profiles

To add links to your social media profiles to appear on your review page, you can enter your Facebook, Twitter, Pinterest and Instagram account names. These links will appear as small buttons at the bottom of your reviews page in the ‘About’ box.