Feefo does not allow businesses to filter out negative reviews. A business has the right to choose which reviews they wish to display on their own website, but we will publish every review that is collected on their Feefo reviews page regardless. Even if a business only chooses to display their positive ratings, every piece of feedback they receive, whether good or bad, will contribute towards their overall Feefo rating.

If you suspect that a business hasn’t sent you a feedback request to avoid receiving negative feedback, and it’s been over two weeks since your experience, please contact our customer support team at support@feefo.com. To aid the process, make sure you include the company website, your order number and the email address you used to make the transaction in your email. We will then contact the company, confirm that your transaction is genuine and send out a feedback request.

Click for full details on our moderation guidelines