Updating your business details is easy and should be done regularly, especially if you change address or your contact details change, ensuring that we can reach you if we need to.
To update your details, login to the Hub and go to ‘Settings’ > ‘Business details’ in the left-hand navigation column. Alternatively, simply select your name in the top right corner of the hub, then select 'Business Details' from the dropdown.
From here you’ll be able to see your account details, including your merchant identifier, which is important to have to hand if you need to contact our Support or Accounts team. Below your account details are your business details, which you can edit at any time. Please check the following are correct and up to date:
You can add more than one point of contact and delete contacts that aren’t relevant anymore - To delete an existing contact, please add a new contact first as there must always be one contact listed. Remember that if you're deleting a contact who has their own user account who you no longer wish to access your Feefo account that you'll need to delete this separately via 'Settings' > 'Users'.
Please note that if you need to make changes to your business details as they appear on your invoice, or you need to make changes to which email address your invoices are sent to, please contact our accounts team via firstname.lastname@example.org