This article looks at the steps customers follow when leaving feedback on Feefo. If you have made a purchase with one of our merchants and would like to...

Feedback is very important. It helps potential customers to make educated decisions about products and services, and allows businesses to improve and offer ...

Feedback requests are sent out automatically. It’s never our intention to send out review requests during antisocial hours, but occasionally, contributing f...

Review requests don’t always turn up instantly. The amount of time it takes for a review request to come through can vary. Businesses will allow enough time...

Review requests don’t always turn up instantly. The amount of time it takes for a review request to come through can vary. Businesses will allow enough time...

Some businesses allow additional unprompted feedback, which lets you revisit your review and make changes. If the business that you have reviewed doesn'...

Have you left a review and now want to retract it, or didn’t realise that your feedback would be made public? If so, don’t panic. You can contact our custom...

You can’t leave a review via the Contact Us form, but if you’ve had an experience with one of the businesses that we work with; it’s been at least two weeks...