Getting Started

Welcome to Feefo's Knowledge Base Getting Started folder! This folder is your entry point to discovering the essentials of Feefo's customer reviews and ratings platform. Whether you're a new user or looking for a refresher, the resources in this folder will help you navigate the world of collecting, managing, and leveraging genuine customer feedback.

What is the Hub?
TABLE OF CONTENTS Introduction Connect with customers Convert reviews into sales Optimise your business with valuable insight Introduction The...
Sat, 4 Nov, 2023 at 9:33 AM
Essential Implementation
TABLE OF CONTENTS Introduction Interactive 4-Step Checklist Dedicated Implementation Team Account Review Basic Reporting Overview Introduction ...
Thu, 16 Nov, 2023 at 10:59 AM
Enhanced Implementation
As soon as you sign up to Feefo we’ll get your login details to the Feefo Hub over to you within 2 business days.  Once you’re in, it’s easy to get your...
Thu, 16 Nov, 2023 at 3:40 PM
New Login Experience - Coming Soon
TABLE OF CONTENTS Introduction What is Multi-Factor Authentication (MFA)?  Why Implement MFA in Feefo's Login Experience?  How Does MFA Work in Fee...
Wed, 20 Mar, 2024 at 8:46 AM
Dashboard
TABLE OF CONTENTS Introduction Help and support Date range tool Account overview Sales Emails Monitored reviews Average reply time Reply Rate Th...
Tue, 31 Oct, 2023 at 1:08 PM
Navigation
TABLE OF CONTENTS Introduction Global Filters Filtering data by tags   Hiding your data by tags  Merchant Identifier Business Details Manage Pro...
Tue, 31 Oct, 2023 at 1:09 PM