Getting Started
Welcome to Feefo's Knowledge Base Getting Started folder! This folder is your entry point to discovering the essentials of Feefo's customer reviews and ratings platform. Whether you're a new user or looking for a refresher, the resources in this folder will help you navigate the world of collecting, managing, and leveraging genuine customer feedback.
TABLE OF CONTENTS Introduction Connect with customers Convert reviews into sales Optimise your business with valuable insight Introduction The...
Sat, 4 Nov, 2023 at 9:33 AM
TABLE OF CONTENTS Introduction Interactive 4-Step Checklist Dedicated Implementation Team Account Review Basic Reporting Overview Introduction ...
Fri, 20 Sep, 2024 at 11:23 AM
As soon as you sign up to Feefo we’ll get your login details to the Feefo Hub over to you within 2 business days. Once you’re in, it’s easy to get y...
Fri, 20 Sep, 2024 at 11:24 AM
TABLE OF CONTENTS Introduction What is Multi-Factor Authentication (MFA)? Why Implement MFA in Feefo's Login Experience? How Does MFA Work in Fee...
Thu, 18 Apr, 2024 at 4:52 PM
TABLE OF CONTENTS Introduction Help and support Date range tool Account overview Sales Emails Monitored reviews Average reply time Reply Rate Th...
Tue, 31 Oct, 2023 at 1:08 PM
TABLE OF CONTENTS Introduction Global Filters Filtering data by tags Hiding your data by tags Merchant Identifier Business Details Manage Pro...
Tue, 31 Oct, 2023 at 1:09 PM
TABLE OF CONTENTS Overview SSO Login Flow Multi-Factor Authentication (MFA) Summary Overview This guide will walk you through the Single Sign-On (S...
Mon, 12 Aug, 2024 at 2:35 PM
TABLE OF CONTENTS Introduction What are imported reviews? Where will imported reviews display? What do I need to get started? Service Product Rea...
Wed, 13 Nov, 2024 at 12:21 PM
TABLE OF CONTENTS Overview What do I need to get started? Step 1) Product catalogue - Download CSV template Step 2) Review data for import - Downl...
Fri, 15 Nov, 2024 at 4:04 PM