The amount of time it takes for you to receive a feedback request will depend on the business that you were dealing with and the type of product or service that they offer; chances are, your feedback request hasn’t come through yet, but accidents do happen. If it’s been over four weeks since your experience and you’re keen to leave a review, please contact our customer support team.

You can also contact us if you suspect that a business hasn’t sent you a request to avoid receiving negative comments. In either case, please make sure that it’s been at least two weeks since your experience and fill in the form found here.

We will confirm that the transaction was genuine and get a feedback request sent out to you.