Feefo has no influence over your transaction. We independently collect feedback on behalf of the businesses that work with us. We have no control over any aspect of your purchase, delivery or the service that you receive from the companies that use us to gather their reviews. If you’re trying to find out what happened to your order, or feel you’re not getting the service you deserve, please contact the business directly. If you’re unhappy with the way that your issue is handled, make sure your voice is heard when you receive your feedback request.