If you have been sent a feedback request regarding a business that you haven’t heard of, or are concerned that a business that claims to use Feefo isn’t genuine, please email compliance@feefo.com with the following information:

  • The name of the business
  • The reasons why you don’t think the business is genuine
  • The email address where you received your feedback request (if you received one)

Our merchant compliance team will then investigate the business in question and take action where necessary.