TABLE OF CONTENTS

Introduction


Integrating Feefo with your Magento store enables you to collect and display customer reviews seamlessly. Follow these steps to connect your Magento store to an existing Feefo account.

Pre-requisites


Ensure you have the following before starting the integration:

  • A Feefo account
  • MagentoV2 admin credentials

How it works


Step 1 - Verify domain in Feefo account

  1. Log in to your Feefo account.
  2. Navigate to Settings > Brand Profile > Website forwarding URL.
  3. Ensure the domain for your Magento store, including the full protocol (http:// or https://), is added. Do not include a trailing slash.


Step 2 - Confirm Magento admin permissions

  1. Ensure the MagentoV2 admin logged in to install and set up the plugin is a Merchant Admin on the Feefo Hub.


Step 3 - Install the Feefo plugin

  1. In your Magento admin panel, navigate to Marketing > User Content > Feefo Ratings and Reviews.
  2. Select the website that requires the plugin setup.


Step 4 - Configure the plugin

  1. If the setup is correct, the plugin will find your Feefo account and display the Welcome Back page.
  2. Enter your Feefo Merchant Admin details and click Verify Account.
  3. If the account is recognized, the Plugin Installation page will be displayed. Click Install Automatically.


Step 5 - Finalise the installation

  1. On the next page, ensure the option to send historic emails is ticked and click Next.
  2. Once processed, click Complete Setup.


Step 6 - Verify the data source connection

  1. If the integration is successful, you will see a data source connected in your Feefo account.


Troubleshooting


If you encounter any issues during the integration process, ensure that:

  • The domain is correctly added in the Feefo account.
  • The MagentoV2 admin has the necessary permissions.
  • All steps are followed in the correct order.


For further assistance, contact Feefo support.