As an admin of your business's Feefo account, you have the authority to grant access to other members of your organisation to respond to questions submitted by prospects and customers. This article will guide you through the process of adding this new permission.

To view your users

  1. Login to the Hub 
  2. Head to ‘Settings
  3. Click ‘Users

This will bring up a list of the existing users, along with their full name, email address, department and role (whether they have full or limited access).  

Add Respond to Questions Role

To add a new Q&A Expert user, 

  1. Click the ‘+ Add new user’ button in the top right-hand corner. 
  2. Fill in the user’s information (including name and email address). 
  3. Choose 'Limited access'.
  4. Then select 'Respond to Questions'.
  5. Click 'Save Users'

Editing Existing Users

If you need to make changes to an existing user, click the 'edit' button next to their listing. You can also remove users from the account, except for other admin users. If you encounter any issues, don't hesitate to contact your dedicated account manager or the Feefo support team.


With Feefo, admin users can efficiently manage user access, creating as many users as needed, and tailoring their permissions to specific features. By following the steps outlined in this article, you can easily add, edit, and control user access to Q&A, ensuring only the selected members can respond to questions from your customers.