Feefo's standard feedback collection involves uploading sales data to the Feefo Hub, which then sends email feedback requests to customers. However, there's an alternative method called smart link. In this article, we'll explore the features and functionality of Feefo Smart Links and how they allow customers to leave feedback without the need for businesses to share their sales order information in advance.

To enquire about the use of smart link, please get in touch.

What is Feefo Smart Link?

Feefo Smartlink is an alternative feedback collection method that enables customers to provide feedback without receiving a traditional feedback request email from Feefo. Instead, customers encounter the SmartLink integrated into a form or email provided by the merchant. When customers click on the Smartlink, they are directly taken to the Feefo feedback form, where they can follow the same process as any other customer leaving feedback on Feefo.

Note: As a smart link isn't sent to customers via a trackable campaign, it isn't possible to monitor response rate within the Feefo Hub using the reporting suite. 

Security and Information Collection

Feefo Smartlinks embed all the necessary information to collect feedback directly into the link itself. The link also includes a security hash to prevent any unauthorised alteration or corruption of the embedded data between the merchant constructing the link and the customer clicking on it.

Monitoring and Reporting

Unlike the standard feedback collection method, Smartlink is not sent to customers via a trackable campaign. Therefore, monitoring the response rate within the Feefo Hub using the reporting suite is not possible for SmartLink-generated feedback.

Due to the link's nature, it must be uniquely generated for each order. The script used to create the link is straightforward and can be implemented in all major scripting languages. Feefo provides sample code in various languages, including JavaScript. When a customer purchases multiple items, the smart link generates multiple order lines to accommodate each item.

The Feefo Smart Link URL consists of three parts:

  1. The first part points to Feefo's servers.
  2. The second part is an argument string that includes the required fields separated by delimiters, converted into machine-readable code.
  3. The third part is a password-protected hash of the argument string used to verify the integrity of the parameters and ensure they haven't been altered.

The API Endpoint for Feefo Smart Link is as follows: 

However, the endpoint will not function without the additional parameters. Below is a table listing all the parameters used as part of a Feefo Smart Link, extending the API endpoint, which remains static.

The table below lists all parameters for a smart link.

Parameter Name 



merchantidentifierThe unique identifier for a merchant on Feefo which can be found in 'Settings > Business Details' within the Feefo Hub. Required
emailThe customer's email address for sending the feedback request email. Required
dateThe sale date when the purchase was made. We recommend that this parameter is present with a valid value but if not:. 

When date is supplied incorrectly or without a value, the function will return an error message with a list of supported date formats. 

When date is not present, Feefo will use the current date as the sale date and the feedback request will be sent immediately (assuming that feedbackdate is not specified).  

name The customer's name that will be used in the feedback request. We recommend that this parameter is present with a valid value.

When name is present with no value, the customer's name will be assigned the value 'Customer'.  
orderrefA unique identification for the order made by the customer. We recommend that this parameter is present with a valid value.

When orderref is present with no value, it will be assigned a value that is the concatenation of date and email. 
descriptionThe description of the product purchased by the customer. Required
vendorrefSimilar to an SKU, used in identifying a product. We recommend that this parameter is present with a valid value.

When vendorref is not present or present without a value, it will be assigned the value of description.  

vendorref does not support values that include the hash (#) character or the URL ASCII code %23.
tagTagging data provides a method of filtering sale data when reporting. Tags are assigned to the sale and any associated feedback.

The tag format is a list of comma-separated key-value pairs in the format key=value (where the '=' is replaced with the HTML encoding %3D and any spaces between the words of the value are replaced with the HTML encoding %20) located within square brackets. For example: tag=[saleschannel%3Dweb,productline%3DCar%20Insurance]
customerrefThe merchant’s unique identifier for the customer. Optional
currencyThe 3 letter ISO code for the sale value amount. For example: GBP. Optional
feedbackdate The date when a feedback request email should be sent to the customer who made a purchase.

When feedbackdate is not present, this will default to 7 days from the sale date (date) or the number of days specified by the Feedback Request Delay parameter in the campaign trigger's Feedback Preferences within the Feefo Hub. 
productlink The link to the product on the merchant’s website.

When productlink is present but is an invalid value, it will be rejected with an error message displayed. 
amount The cost of the product purchased. It must not include any currency symbols or labels as this is provided by currency.

When amount is present but is an invalid numeric value, it will be rejected with an error message displayed. 


Please note that smart link is only applicable in specific use cases and requires approval from a director before implementation. If you are interested in utilising Feefo Smart Links for your feedback collection process, please get in touch with our team to inquire about its usage and obtain further guidance on the integration process.