TABLE OF CONTENTS


Introduction


The Test Campaign feature allows you to preview your feedback email(s) before sending them out to your customers. This  tool enables you to ensure that your email content, layout, and overall appearance are as you desire, allowing you to make any necessary adjustments before reaching your customers. This article will guide you through the simple steps to test a feedback campaign and take advantage of this feature to enhance your feedback collection process.


Testing a Feedback Campaign


Follow these steps to test a feedback campaign in the Feefo Hub:


  1. Log in to the Feefo Hub and navigate to 'Campaigns > Manage Campaigns' in the left-hand menu.
    • If you have the Feedback Request Manager Tool, select the campaign you want to test by clicking on the 'Actions' drop-down menu next to your chosen campaign and selecting 'Edit.'
    • If you don't have the Feedback Request Manager Tool, you will already be on the right screen.
  2. Scroll down to the 'Test Campaign' section and enter the email address, or addresses, you want the test to be sent to.
  3. Click the 'Send' button and wait for the test email to arrive. If it doesn't arrive, make sure to check your junk folder.

Previewing Email Content


The Test Campaign feature allows you to receive every email that would be sent to your customers throughout the campaign, including the initial feedback request, feedback reminder email, and 'Not tried yet' email reminder. If your campaign has multiple triggers due to the Campaign Manager Tool, you will receive emails from each of these triggers as well.


Testing SMS Messages (If Applicable)


If you have Feefo SMS and your campaign is set up to send feedback requests via SMS, you will have the option to send test SMS messages as well. Please note that each test message sent is deducted from your monthly allowance. To avoid excessive deductions, it is advisable to use this feature sparingly.


Each test message sent is deducted from your monthly allowance. Since you could be sent multiple messages per test, we recommend you use this feature sparingly.  


Conclusion


The Test Campaign feature in the Feefo Hub is a valuable tool that allows you to preview your feedback email(s) before sending them to your customers. By following the steps outlined in this article, you can ensure that your email content and layout meet your requirements, thus providing a seamless and engaging feedback experience for your customers. Take advantage of this feature to optimise your feedback campaigns and collect valuable insights from your customers.