We have improved the way that you download your feedback data from the Feefo Hub, making it more reliable and secure than ever before. 

How to download feedback

  1. Login to the Feefo Hub and select the ‘Feedback’ tab from the left hand menu
  2. Select the date range, star rating and any other advanced filter options you’d like to use to sort your data
  3. Click the ‘download’ icon to generate an export of all your review data based on the date range and filters you have selected
  4. You will receive a secure email to the address associated with your Feefo account, containing a link to download your data file 

Please note: The email may take several minutes to arrive and the file link is only valid for 24 hours. Don’t forget to check your ‘junk’ folder! 

What data is included in your feedback download

There’s a fair bit of data included when you download your feedback. To help you make sense of it all, here’s what each data field means:

Customer Name

The name of the customer after being uploaded to Feefo

Customer Email

The email address of the customer after being uploaded to Feefo

Date

The date of the transaction

Feedback Date

The date feedback was left by the customer

Tags

Tags attributed to the feedback if applicable

Service Insight TagsInsight Tags attributed to the service feedback if applicable
Product Insight TagsInsight Tags attributed to the product feedback if applicable

Description

The description of the product(s) if applicable

Service Comment

Text left by the customer regarding the service experience

Product Comment

Text left by the customer regarding the product experience

Vendor Reply

Response from a Feefo Merchant account

Parent Product Ref
**

A parent reference against the product

Product Ref
**

A specific reference against the product

Order Ref

Unique transaction ID against the feedback

Merchant Identifier

Your unique account name 

Service Star Feedback

Rating left by the customer regarding the service

Product Star Feedback

Rating left by the customer regarding a product

 

*Service Feedback and Customer Feedback data fields will be removed upon future update. 

**For Service only campaigns where multiple sales items have been provided, only the first product will be provided within the extract. 

If you would like more information about your feedback download data, get in touch with our support team or your Customer Success Manager.