A UTF-8 encoded sales order file can be uploaded manually to Feefo’s FTP server/SFTP server. Once uploaded, the file will be automatically processed. This is also a useful method if the intention is to automate the upload process using a language like PHP or C#.

For more details of the sales file format see:

Once the sales file is ready, use the following server details to send the file:

For FTP transfers:

Server:            ftp2.feefo.com
Username:     <your_merchant_identifier>
Password:      <Assigned as part of the account setup process>
Port:                21

For SFTP transfers:

Server:            ftp2.feefo.com
Username:     <your_merchant_identifier>
Password:      <Assigned as part of the account setup process>
Port:                2222 (non-standard port)

If you're unsure as to the value of your merchant identifier, see Where Can I Find My Merchant Identifier?

Uploads can be done using an FTP client such as FileZilla or WinSCP or, if preferred, via the command line.

For further details regarding your account details, contact our Technical Team.

Merchant-Hosted Sales File (Fetch)