Yes, this can be done through the Feefo Administration Portal. To re-send a feedback request email that has previously been sent to a customer:
- Log into the Feefo Administration Portal.
- Go to Sales > Manage Emails.
- Toggle 'Status' to 'Sent' and enter the email address of the customer needing the duplicate email.
- Click on 'Search Emails'.
- From the list of emails produced, find the required sale, select it by ticking the box at the left-hand end of the row and click on the button 'Resend Selected'.