When a sales file is manually uploaded using 'Sales > Manage Sales Data', a report is displayed summarising how each sales line has been processed. To view the same summary report for sales that have been previously uploaded, choose 'Reports > Sales Reports > Sales Uploads' and click on the upload's result. In both cases, if errors have been identified, the details will show the reason for any failure in a similar way to the following report:
Clicking on the 'Errors' tab displays details of the errors causing the file to fail during processing as below:
The report includes the line number where the error occurred. For more details about the types of error and how to fix them see Uploading Sales Files (Feefo Portal). Examining the file, any errors can be fixed so that the file can be re-uploaded. In the event that the error is unclear, please contact our Technical Team or log a ticket on the Feefo Support Portal and a member of the team will be in touch.