Sales files can only be uploaded by users with a role of 'Merchant Admin' or 'Normal Merchant User Uploads'. After a user has uploaded a sales file, it will be processed as per the setup of the account (see Increase Response Rates for more details). Once the file has been processed, the user will receive an email that confirms the number of lines saved to the Feefo database and gives details about any sales that may have failed.

The status of previously uploaded sales files can be checked by logging into the Feefo Administration Portal and choosing 'Reports > Sales Reports > Sales Uploads'. A report as below is displayed showing all files that have been uploaded, including any errors that were encountered. A green tick on the right-hand side indicates the file was uploaded successfully, a red cross indicates failure.