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Knowledge Base FAQs Pre-V3.0 FAQs

How To Show The Average Service Score?

Modified on: Tue, Dec 06, 2016

The average service score can found in the data returned as part of a summary report created by our XML feedback API. For example:

https://api.feefo.com/api/xmlfeedback?merchantidentifier=example-retail-merchant&mode=service&summary=true for the service score.

Look for the <FIVESTARAVERAGE> tag to see the average score based on the 5 star rating (out of 5) or the <AVERAGE> tag for the average score out of 100.

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