To download a copy of all feedback to a text file, use the Download Feedback API. The API generates a single flat text file named, by default, download-feedback.txt. The file can then be used for importing review data into a Customer Relationship Management (CRM) database or other merchant-based system.

An example of this API's URL is:


  • The value of the merchantidentifier should be replaced with your own Feefo merchant identifier.
  • The value of the API key should be replaced with your own Feefo API key.

Both the merchant identifier and API key can be found in the Feefo Hub under 'Settings > Business Details'. For more details see the Account Settings FAQs.