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Knowledge Base
FAQs
Account Settings
4
Where to Find My Merchant Identifier?
Where to Find My API Key?
What is My Google Merchant Center ID?
When are Feedback Request Emails Sent?
Uploading Sales Data
12
What File Encoding Methods Are Supported?
Are Sales Files Uploaded Securely?
Can All Users Upload Sales Files?
Can I Resend a Feedback Request Email?
What To Do If Your Sales Upload Fails?
What Happens with Duplicate Sales?
Can I Add More Items To Existing Sales?
What is the Maximum Number of Sales?
How Often Can I Upload Sales Data?
How Do I Upload Data to Feefo?
Has the Sales File Been Processed?
GDPR: Advice to our customers
FTP Uploads
4
What Are Your FTP/SFTP Server Settings?
Can I Automate FTP Uploads?
Can I Change My FTP Password?
How Should The FTP Files Be Named?
Hosting Files For A Feefo Fetch
4
Can I Edit the Fetch Details?
What Files Types are Supported?
How Frequently Can the Fetch Run?
Can I Define the Fetch Time?
Gnu Privacy Guard Encryption
4
How Do I Encrypt Files With GnuPG?
How Secure Is GnuPG Encrypted Data?
How To Name GnuPG Encrypted Files?
What Is Feefo's GnuPG Encryption Key?
Integration
10
How Do I Configure My Feefo Badge?
Can I Use Different Badges Across My Website?
Can I Make My Own Feefo Badge?
How To Add A Feefo Badge For Mobiles?
Why Isn't The Correct Badge Displayed?
Is The Feefo Badge And Lightbox Responsive?
Which Lightbox Templates Are Available?
Why Is The Lightbox Hidden By Other Content?
Can Feefo Widgets Be Used On Protype Websites?
How To Map Four-Point To Five-Star Ratings?
Organic and Paid Google Stars
8
SEO: How Do I Get Organic Stars?
SEO: How Can I Check My Schema Markup?
SEO: Why Are My Organic Stars Not Displayed?
SEO: How To Add Knowledge Graph Reviews?
SEO: How To Combine Feefo / Google Reviews?
SEO: How To Improve My Feefo Page Ranking?
SEO: How To Avoid 'Duplicate Content' Issues?
PPC: Why Are My Paid Stars Not Displayed?
eCommerce Plugins
19
Why Is My Integration Not Showing?
When Do Feedback Request Emails Get Sent?
How To Fix Any Changes In My Page Layout?
How to Change the Design of My Widget?
How To Repeat The Step-By-Step Installation?
How Do I Upgrade My Free Feefo Account?
How to Stop Feefo Emails Being Sent?
How To Cancel My Feefo Account?
Shopify - How To Install The Plugin?
Shopify - Which Orders Get Passed To Feefo?
Shopify - Can I Add Tags To My Data?
Shopify - Can I Change The Position Of Stars ?
Shopify - How To Exclude Products?
Shopify - How To Re-Add The Feefo Widget?
Shopify - How To Uninstall The Plugin?
WooCommerce - How To Install/Uninstall?
BigCommerce - How To Install/Uninstall?
Magento 1.x - How To Install With The Flint Plugin?
Magento 2.x - How To Install/Uninstall Feefo Using Composer?
Pre-V3.0 FAQs
10
XML: How to Set Up an XML Feed?
XML: Parameters For Downloading A Feed
XML: Can The Data Period Be Changed?
XML: How To Generate Rich Snippets?
XML: Why Are There Different Values?
XML: Where Are The Video Reviews?
Why Is My Review Data Not Up-To-Date?
How Often Are Reviews Sent To Google?
Where Can I Find The Feefo Logos?
How To Show The Average Service Score?
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